Casa Concept Interiors Ltd respects your privacy and is committed to protecting your personal information. This Privacy Notice explains what information we collect, why we use it and your rights.

Casa Concept Interiors Ltd is an interior design company registered in England and Wales.Casa Concept Interiors LtdCompany number: 170553947 Moor StreetChepstowNP16 5DEUnited KingdomEmail: gabi@casaconcept.co.ukWebsite: www.casaconcept.co.ukICO registration number: ZC190059Casa Concept Interiors Ltd is the data controller for the personal information described in this notice.

Depending on how you interact with us, we may collect:your name and contact details, such as your email address and telephone number;information you provide when making an enquiry, including details about your project and preferred timescales;information needed to provide our interior design services, manage your project and communicate with you;billing, payment and transaction information where relevant;correspondence between you and Casa Concept Interiors Ltd;technical information about how you use our website, such as device, browser and website usage information; andany other information you choose to provide to us.Please avoid including sensitive personal information in website enquiry forms unless it is necessary.

We use your personal information to:respond to enquiries and arrange consultations;discuss, prepare and manage proposals and projects;provide our interior design services;communicate with clients, prospective clients, suppliers and other people involved in a project;coordinate purchasing, suppliers, deliveries and other elements of a project where required;manage payments, invoices and business records;operate, maintain and improve our website;protect our website and business from misuse or security risks; andcomply with legal, regulatory and accounting requirements.The project-related purposes reflect Casa Concept's wider service model, which can include purchasing, supplier coordination and other project management activities rather than design alone.

Under UK data protection law, we need a lawful basis for using your personal information. Depending on the circumstances, we rely on:Contract when we need your information to take steps at your request before entering into a contract or to provide services under an existing contract.Legitimate interests when it is necessary to run and protect our business, manage relationships with prospective clients, clients and suppliers, respond to enquiries, and improve our services, provided that these interests do not override your rights and interests.Legal obligation when we need to keep or use information to comply with the law, including applicable tax and accounting requirements.Consent where we specifically ask for it, for example for certain marketing communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time.The ICO requires the appropriate lawful basis to be determined for each processing purpose rather than treating consent as the default basis.

We only share personal information where it is necessary for our business or to provide our services.This may include:website, hosting, CRM and IT service providers;professional advisers, such as accountants or legal advisers;suppliers, contractors, tradespeople, delivery providers and other project partners where this is necessary for your project; andpublic authorities or regulators where we are legally required to do so.We only provide the information reasonably necessary for the relevant purpose.Some service providers may process information outside the UK. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.

We use service providers to operate and maintain our website, manage enquiries and understand how our website is used. These may include website hosting and management services, customer relationship management systems, analytics services and embedded content or features provided by third parties.Some of these services may use cookies or similar technologies. Where consent is required, non-essential cookies will only be used after you have given your consent. You can manage your choices through the cookie settings on our website.Some service providers may process personal information outside the UK. Where this happens, we take appropriate steps to ensure that the information is protected in accordance with applicable UK data protection law.

We may occasionally send you information about Casa Concept Interiors Ltd where we are permitted to do so.Where consent is required, we will ask for it separately. You can unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting us using the details above.We will not use an enquiry submitted through our website as automatic consent to receive marketing.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. The appropriate period will depend on the type of information, our relationship with you and whether we need to retain it to meet contractual, legal, accounting or regulatory requirements.When personal information is no longer required, we will delete it or securely dispose of it.This criteria-based approach is permitted where a business does not yet have a specific retention period for every category of information.

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:ask for access to the personal information we hold about you;ask us to correct inaccurate or incomplete information;ask us to delete your information;ask us to restrict how we use your information;receive certain information in a portable format;object to certain uses of your information; andwithdraw your consent at any time where we rely on consent.These rights do not apply in every situation and may depend on the legal basis on which we use your information.You have the right to object at any time to the use of your personal information for direct marketing.To exercise your rights or ask a question about how we use your personal information, please contact us using the details above.

If you have concerns about how we use your personal information, please contact us first using the details above so that we can try to resolve the issue.You also have the right to complain to the UK data protection regulator, the Information Commissioner's Office (ICO).Information Commissioner's Office

We may update this Privacy Notice if our services, website or use of personal information changes. The latest version will always be available on our website.